Utility Department Responsibilities
The City of Hitchcock is dedicated to providing residential and commercial customers with a high standard of courteous and effective services. The Utility Department is responsible for establishing and maintaining customer utility rates.
Establishing a New Account
To establish a new account, customers are required to fill out an application that is available at City Hall. A deposit is required for each account that is retained by the City and applied to the final bill. A refund will be issued to the forwarding address if the final bill is less than the deposit.
Water & Wastewater Rates
Water & Wastewater rates consist of a base rate and a volumetric rate. The base rate is the minimum bill that a customer would receive and is based upon the size of a customer's meter. The volumetric rate is the amount charged to a customer based on usage.
Utility bills are mailed on the last day of the month. Payment is due by the 10th working day.
A 10% late fee is applied to accounts with an outstanding balance after the due date.
- In person at City Hall (Cash, Check, money order, Visa or MasterCard)
- Drop Box located on the side of City Hall (Check or money order)
- Mailed check or money order. Delivery must be by 10th working day without penalty
- Online by Visa or MasterCard.